Refund & Return Policy

Returns & Refunds Policy

We offer a 30-day return period based on calendar days starting from the date your order is delivered. Customers may request a return or refund within this period if the item meets the eligibility requirements listed below.

Return Shipping Address

To better support customers in the United States, WeaPaws operates an international warehouse and return processing location at:

International Warehouse:
3949 Sparks Dr SE Suite 208, Grand Rapids, MI 49546, United States

Please do not return any item without contacting our support team first. Unauthorized returns may not be accepted or processed.

Eligible Return Conditions

We accept returns under the following situations:

Buyer’s remorse (change of mind)
Non-defective items in original condition
Defective or damaged items upon arrival
Incorrect item received due to fulfillment error

To qualify for a return, items must meet all of the following conditions:

Return request submitted within 30 calendar days of delivery
Item is unused, unwashed, and in original condition
Original packaging, tags, and accessories are included
Product shows no signs of pet hair, odor, stains, damage, or outdoor use

Non-Returnable Items

Due to hygiene and product safety considerations for pet products, the following items are not eligible for return:

Pet clothing that has been worn or washed
Pet harnesses, collars, or accessories showing signs of use or adjustment
Pet toys that have been chewed, damaged, or used
Products with pet hair, stains, odors, or visible wear
Items missing original packaging, tags, or included accessories
Any product not in resalable condition

At this time, WeaPaws does not offer customized or personalized products.

Return Shipping Costs & Label Policy

If the return is caused by a product-related issue, such as:

Damaged item upon arrival
Incorrect item received
Defective product

WeaPaws may assist customers with the return process depending on the situation.

For returns related to personal reasons, including:

Change of mind
Ordering the wrong size
Personal preference

Customers are responsible for return shipping costs.

We do not provide prepaid return shipping labels for standard returns.

There are no return handling fees, restocking fees, or additional processing fees for approved returns.

Please note:

Original shipping fees are non-refundable
For standard returns due to personal reasons, original shipping costs are non-refundable. If an order originally received free shipping, a standard outbound shipping cost of $5.99 may be deducted from the refund.

How to Start a Return

To request a return, please contact us through the following methods:

Email: service@WeaPaws.com
Phone: (610) 202-3951

Please include:

Your order number
Product name
Reason for return
Photos (if the item is damaged or incorrect)

Our support team will review your request and provide further instructions.

Refund Processing Time

Once the returned item is received and inspected, approved refunds are generally processed within 3–5 business days.

Refunds will be issued to the original payment method used during checkout. Processing time may vary depending on your payment provider or PayPal.

Order Cancellation

Orders may only be cancelled before they enter the shipping process.

Once an order has been shipped or prepared for shipment, cancellation requests cannot be guaranteed. In such cases, customers may follow the return procedure after delivery.